ZevmioThese Terms of Service ("Terms") govern your use of the Zevmio website and platform (the "Service"), operated by Zevmio ("Zevmio", "we", "us"). By creating an account or using the Service, you agree to these Terms. If you use the Service for a company, you confirm you are authorised to accept these Terms for it, and "you" includes that company.
1. The Service
Zevmio provides tools for cold email outreach: lead management, email campaigns and sequences, a shared inbox, email warmup, AI writing assistance, CRM and analytics. Features available to you depend on your plan.
2. Accounts and workspaces
- You must be at least 18 and provide accurate information. Keep your password and login codes secure; you are responsible for activity under your account.
- Data in the Service lives in workspaces. The workspace owner controls the workspace, its members and its billing, and is responsible for members' use of it.
- We may require email verification and one-time codes to protect accounts.
3. Free trial
New users may receive one free trial. The length and limits are shown when you sign up. A free trial can be used once per user. When the trial ends, the workspace is paused until you buy a plan.
4. Plans, payment and renewal
- Prices are shown on the Pricing and Billing pages. Payments are made in Bangladeshi Taka (BDT) through our online payment partner or by manual mobile payment (bKash, Nagad or Rocket) that our team reviews.
- Plans do not renew automatically. Each payment covers one billing period (monthly or yearly). To continue, pay again before the period ends.
- Paying early for the same plan extends your current period, so unused days are kept. Moving to a different plan starts a new period on that plan from the day the payment is confirmed.
- Manual payments are activated after we verify the transaction. Submitting false payment information is a breach of these Terms.
- Taxes, if any apply, are your responsibility unless stated otherwise.
- Refunds are covered by our Refund Policy at /p/refund-policy
5. Plan limits and expiry
- Each plan includes limits (for example leads, mailboxes, warmup accounts, monthly emails, AI credits and team members). When a limit is reached, new usage of that resource is blocked until the next period or an upgrade.
- When a trial or paid period ends, the workspace is paused: campaigns, warmup and other features stop, and only Billing, your account settings, support and lead export remain available. Your data is kept, and everything resumes after payment.
6. Your responsibilities and acceptable use
You are responsible for your use of the Service and for all content and lists you upload or send. You must follow our Acceptable Use Policy at /p/acceptable-use and all laws that apply to you and your recipients, including anti-spam and data protection laws. In particular, you must have a lawful basis to contact each recipient, identify yourself honestly, and honour unsubscribe requests promptly.
7. Your data
- You keep all rights to the data you put into the Service ("Customer Data"). You give us permission to host, process and transmit Customer Data only as needed to provide and secure the Service and as described in our Privacy Policy at /privacy
- You are responsible for the accuracy and legality of Customer Data and for having the rights and consents needed to use it.
- You can export your leads and delete your workspace or account at any time.
8. Connected mailboxes and third-party services
The Service connects to email providers (such as Google, Microsoft or your SMTP/IMAP host), payment partners and AI providers. Your use of those services is governed by their own terms. You must comply with your email provider's sending policies. We are not responsible for third-party services, their availability, or actions they take on your accounts.
9. Email warmup
By enabling warmup, you allow Zevmio to send and receive automated warmup emails between your mailbox and other mailboxes in the warmup network, and to open, reply to and organise those warmup messages. You agree that your warmup mailbox may receive warmup emails from other participants. Do not try to manipulate, copy or abuse the warmup network.
10. AI features
AI output can be inaccurate or inappropriate. Review AI-generated content before you send it; you are responsible for what you send. AI usage counts against your plan's AI credits.
11. No deliverability guarantee
Inbox placement depends on factors outside our control, including your domain and DNS setup, your lists, your content and recipient providers' filters. We do not guarantee that emails will be delivered, reach the inbox, or be opened, or any particular business result.
12. Availability and changes
We work to keep the Service available and secure but do not promise uninterrupted or error-free operation. We may carry out maintenance and change, add or remove features. If we make a change that materially reduces a paid feature you rely on, we will give reasonable notice where possible.
13. Suspension and termination
- You can stop using the Service and delete your account at any time.
- We may suspend or terminate access, with or without notice, if you breach these Terms or the Acceptable Use Policy, create risk or legal exposure for us or others, harm our sending reputation or warmup network, or fail to pay. We will try to give notice and a chance to fix the problem where reasonable.
- After termination, your right to use the Service ends. Sections that by their nature should continue (including payment obligations, intellectual property, disclaimers, limitation of liability and indemnity) survive.
14. Intellectual property
The Service, including its software, design and branding, belongs to Zevmio and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. Do not copy, resell, reverse engineer or build a competing service from it. If you send us feedback, we may use it without obligation to you.
15. Disclaimers
The Service is provided "as is" and "as available". To the fullest extent allowed by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.
16. Limitation of liability
To the fullest extent allowed by law, Zevmio will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the three months before the event giving rise to the claim.
17. Indemnity
You will defend and indemnify Zevmio against claims, losses and costs (including reasonable legal fees) arising from your Customer Data, the emails you send, or your breach of these Terms or the law.
18. Changes to these Terms
We may update these Terms. We will change the "Last updated" date and notify account owners of significant changes. Continuing to use the Service after changes take effect means you accept them.
19. Governing law
These Terms are governed by the laws of Bangladesh. Courts in Dhaka, Bangladesh have exclusive jurisdiction, unless the law of your country requires otherwise.
20. Contact
Questions about these Terms: contact@zevmio.com