Refund Policy — Zevmio

We offer a free trial so you can try Zevmio before paying. This Refund Policy explains when payments can be refunded. It is part of our Terms of Service at /terms

1. Plans do not renew automatically

Every payment covers a single monthly or yearly period. We never charge you automatically, so there is nothing to cancel: if you don't pay again, your plan simply ends at the end of the period.

2. When we give refunds

We will refund a payment if:

You were charged twice for the same period by mistake (duplicate payment).
You paid but your plan was not activated and we cannot activate it within 3 business days of your request.
You were charged the wrong amount because of an error on our side; we refund the difference.
We permanently discontinue the Service or a paid plan you are on; we refund the unused part of your current period.

3. When we don't give refunds

For the unused part of a period after you stop using the Service, downgrade or delete your workspace or account.
When you move to another plan; the new plan starts a new period from the day it is activated.
When an account or workspace is suspended or closed for breaking our Terms or Acceptable Use Policy at /p/acceptable-use
For problems caused by third parties outside our control, such as your email provider limiting or blocking your mailbox, or results of your campaigns.
For payments sent to a wrong number or account that is not listed on our Billing page.

4. How to request a refund

Email contact@zevmio.com within 7 days of the payment with:

Your workspace name and account email
The amount, payment method, and transaction or invoice ID
A short description of the problem

We will reply within 3 business days. Approved refunds are sent back through the original payment method (for example bKash, Nagad or Rocket) where possible, usually within 7–10 business days. Your payment provider's own fees may not be refundable.

5. Questions

If something doesn't seem right with a payment, contact us at contact@zevmio.com. We would rather fix the problem than lose you as a customer.